Chat
Talk
Grok
Best for answers
Use when you want a conversation at grok.com or in the phone apps. You ask, it answers. It can also search, talk out loud, and make pictures and video.
02 / How it works
A helper is not a chat window. It’s a colleague with a computer of its own. This page explains what that computer is, which Grok this is, the five things worth knowing, and one morning start to finish.
The basics
Think of it as hiring an assistant rather than using an app.
You create a helper for one job — sorting your inbox, keeping expenses tidy, chasing job applicants. You log it into the accounts it needs, the same way you’d give a new colleague access on their first day.
Then you message it like you’d text a coworker, and it goes and does the work.
The work happens on a computer in the cloud, always on, not on your laptop. It opens websites and clicks through them exactly like a person would, including the clunky old systems that never work with anything else.
All the helpers on your account share that one computer, so they can hand jobs off — they aren’t separate locked rooms. It comes back when the job is finished, or when it needs you to decide something. You can have several running at once, each on a different job.
These aren’t chatbots you keep prompting. They keep going when your laptop is shut.
You give it
It
It returns when
Easily confused
Three different things share the name, and most of the confusion starts here.
Chat
Talk
Best for answers
Use when you want a conversation at grok.com or in the phone apps. You ask, it answers. It can also search, talk out loud, and make pictures and video.
Social
Reply
Best for a reply in a thread
Use when you tag it under a post on X. Free, with limits. This is what most people mean when they say “the Grok bot” — but it’s not the thing this guide is about.
Agent · this guide
Work
Best for finishing jobs
Use when you want helpers that do work inside your own accounts, on a cloud computer that stays on around the clock.
Five things to know
Always switched on, out in the cloud. It stays logged into your accounts between jobs, so it picks up where it left off instead of starting cold. Every helper on your account shares that computer, and each one gets its own screen on it.
Rather than setting anything up, you do the job yourself one time while it watches. It remembers the steps and does it on its own from then on.
Every weekday at seven, or whenever a certain kind of email lands. You can look back at what it did on any given day.
It picks up how you write, your usual exceptions, who signs off on what, and when to interrupt you versus carry on quietly.
Put a few helpers in one chat and they hand jobs between themselves, with one of them keeping the others on track. You step in for the real decisions. You can also connect X, so a helper can search posts, read your timeline and check mentions. Paid users get some free X API credits to start.
An example
One helper looking after customer emails.
You ask
01 · The job
“Check the support inbox every morning and write the replies. Don’t send anything — leave them for me.”
Once
02 · Getting in
You log it into the support account once, on its computer. It only ever reaches the accounts you’ve signed it into.
06:00
03 · Overnight
At six it reads the new messages, looks up what was said last time, checks the help pages, and writes each reply the way you would.
Morning
04 · The handover
A short summary, the drafts waiting for a quick read, and nothing at all on quiet days. Your edits become how it writes tomorrow.
Ready to see what work you could hand over?
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